Conducted departmental investigations, and participated in quality improvement meetings.

Managed procurement of supplies, maintained inventory, and ensured budget alignment for equipment.

Developed and implemented departmental and institution-wide education programs and training.

Led a security staff, providing leadership and guidance through coaching, and mentoring.

Awarded "Better Workplace Award - 2023" for numerous projects and initiatives to improve the library.

Demonstrated flexibility and adaptability in handling additional duties and self starting projects.

Managing RCMP information on both record management systems and physical information resources.

Provide guidance for RCMP Officers and RCMP staff looking for assistance with uncertainties report writing, and administrator level changes.

Provide IM subject matter expertise to operational clients, as well at Federal agencies operating in British Columbia.

Trained staff members on document management procedures, system usage, and best practices, fostering a culture of knowledge sharing and continuous improvement.

Deliver IM training sessions and educational communications to ensure compliance with policy and legal orders.

Oversaw and assisted the Guest Services and Operations call centre. Handling calls from staff, clients on-site, as well as event attendees on-site, and off-site.

Acted as the first point of contact for all client and internal requests, ensuring appropriate coordination of resources ensuring operational service delivery expectations were met.

Directed all incident investigations, allegations, and disputes on BC Pavco property. Conduct interviews with complainants, witnesses, and licensees to assist counsel, in determining facts.

Managed the life-cycle of documents owned by the department according to BC ARCS/ORCS, serviced FOIPPA requests independently with permission of the Chief Privacy Officer.

Support contracted security team, proving leadership to staff and ensuring adequate security coverage for building operations, and events.

All previous training, documentation, and FOIPPA responsibilities.

Acted as the Assistant Manager for the Guest Services department. Managing scheduling, hiring, training, uniforming, and performance management for department staff.

Conducted risk assessments and implemented security measures to protect assets and personnel during events. Directly handled sensitive criminal and internal investigations in site.

Directed the Access Control department, creating a new access control scheme, reducing system complexity and training time for new security staff by roughly 50%.

Provided advanced statistical and analysis support for Facilities Management, utilizing Excel and Power BI. High proficiency in Excel (VLOOKUP, CONCATENATE, SUMIFS) and moderate in VBA.

Reviewed and updated security access guidelines and protocols based on evolving organizational requirements and industry best practices.

Oversaw training of departmental staff. Audited gaps in departmental training, and acted to remedy them.

Acted as the building point of contact for all customer service, security, and event needs. Answering questions via phone, radio, e-mail, social media, or in-person inquiries.

Coordinated resources during emergencies and coordinated with event staff, and management to ensure continued service delivery.

Liaised with internal staff, tenants, neighbouring businesses, hotels, city attractions, and city agencies regarding day-to-day operations and to communicate information

Oversaw the maintenance, inventory, distribution, and communications of radios used on-site.

Acted as the liaison for all departmental records requests of electronic and physical records managed by the Facilities Department, reducing the Chief Privacy Officer's FOIPPA workload by 40%.

Developed and standardized over 40 training documents with a streamlined training process, reducing training time by 50%.