Coordinated security operations across multiple sites, including risk assessments, threat analysis, and mitigation planning.

Ensured the safety of patrons and staff, mediating conflicts between patrons and staff. Created personal safety plans for staff members with heightened security needs.

Managed incident reporting and investigation processes, and conducted initial internal and criminal investigations into incidents on library premises.

Developed and implemented departmental and institution-wide education programs and training. Implemented a revised and updated incident reporting policy and oversaw fire safety training.

Conducted audits and inspections of security protocols, identifying areas for improvement, and implementing corrective actions. Oversaw First Aid, Incident Report, and Access Control programs.

Oversaw the contracted security program. Managed hiring, performance management, training and deployment of security personnel.

Ensured compliance with information management regulations facilitating secure and efficient handling of sensitive data.

Provided expert advice on police information systems to RCMP Officers and RCMP civilian staff.

Developed and executed comprehensive training programs for RCMP officers and staff on document management procedures, significantly improving compliance and reducing errors.

Managed initial investigations into data breaches and misuse, implementing corrective actions and preventive measures to mitigate future risks.

Provided technical support for document management systems, ensuring smooth operation and user support.

Acted as a liaison between operational clients and federal agencies, providing expert advice and support on information management.

Interpreted and disseminated new policy and legislation regarding information management topics to RCMP Detachments in British Columbia.

Oversaw and assisted the Guest Services and Operations call centre. Handling calls from staff, clients on-site, as well as event attendees on-site, and off-site.

Acted as the first point of contact for all client and internal requests, ensuring appropriate coordination of resources ensuring operational service delivery expectations were met.

Directed all incident investigations, allegations, and disputes on BC Pavco property. Conduct interviews with complainants, witnesses, and licensees to assist counsel, in determining facts.

Managed the life-cycle of documents owned by the department according to BC ARCS/ORCS, serviced FOIPPA requests independently with permission of the Chief Privacy Officer.

Support contracted security team, proving leadership to staff and ensuring adequate security coverage for building operations, and events.

All previous training, documentation, and FOIPPA responsibilities.

Acted as the Assistant Manager for the Guest Services department. Managing scheduling, hiring, training, uniforming, and performance management for department staff.

Conducted risk assessments and implemented security measures to protect assets and personnel during events. Directly handled sensitive criminal and internal investigations in site.

Directed the Access Control department, creating a new access control scheme, reducing system complexity and training time for new security staff by roughly 50%.

Provided advanced statistical and analysis support for Facilities Management, utilizing Excel and Power BI. High proficiency in Excel (VLOOKUP, CONCATENATE, SUMIFS) and moderate in VBA.

Reviewed and updated security access guidelines and protocols based on evolving organizational requirements and industry best practices.

Oversaw training of departmental staff. Audited gaps in departmental training, and acted to remedy them.

Acted as the building point of contact for all customer service, security, and event needs. Answering questions via phone, radio, e-mail, social media, or in-person inquiries.

Coordinated resources during emergencies and coordinated with event staff, and management to ensure continued service delivery.

Liaised with internal staff, tenants, neighbouring businesses, hotels, city attractions, and city agencies regarding day-to-day operations and to communicate information

Oversaw the maintenance, inventory, distribution, and communications of radios used on-site.

Acted as the liaison for all departmental records requests of electronic and physical records managed by the Facilities Department, reducing the Chief Privacy Officer's FOIPPA workload by 40%.

Developed and standardized over 40 training documents with a streamlined training process, reducing training time by 50%.