"Security Coordinator Arif did an amazing job in responding to an emergency. A patron at REN today had a medical emergency and Arif happened to be at the branch when this happened. He immediately jumped into action and attended to the patron. He was incredibly calm, caring and confident. While waiting for the ambulance to come which was almost an hour later, Arif was with the patron the entire time. He made sure the patron stayed awake, and when they were able to talk Arif listened with compassion. When paramedics finally arrived and the patron was feeling fine to leave the library, Arif made sure the patron made to the bus stop safely. Arif, You Rock! You made us proud that VPL staff provides exceptional services to patrons whenever in need."

"Arif recently came to our branch to assist with a security incident. He was professional and patient in his interactions with patrons, and spoke to staff for a couple hours afterwards to de-brief and acknowledge our work. He provided us with additional tools, dialogue, and suggestions to support our ability and confidence to deliver the services our community needs. Thank you Arif, for supporting our Organizational Strength!"

"I would like to share our appreciation for Arif's excellent communication with the Children's Library team during the recent security evacuation. Arif's calm and clear explanation of the reasons for the evacuation, and his regular updates as the situation progressed, empowered our team to work effectively to assist our patrons as CHL was evacuated, while families waited to leave the library, and while we waited for CHL to reopen. It made a stressful situation significantly better to know that we were well informed."

"Arif Mahmood went above and beyond to rescue the duck and her 11 ducklings from our roof top and deliver them to a safe park after work.  It warmed the hearts of ISV staff and concerned patrons."

"Arif Mahmood is a great advocate for your safety and the one you want in your corner! He is extremely supportive, offers practical advice, and actually cares about your well-being! He'll keep you updated on all relevant security incident cases and when he visits a branch, he'll check on all the staff members. Arif doesn't hesitate to offer de-escalation techniques or taking over a difficult interaction, if a co-worker asks for help! He ensures VPL staff have the support and resources to handle security incidences, therefore, strengthening the organization! Thank you Arif for all you've done to make the workplace safer for staff!"

"The VPL Emergency Planning & Security Services put together the most informative, amazing and hilarious earthquake awareness video I've ever watched! The VPL Tonight! - Shakeout BC 2023 video had an Oscar worthy performance and narration by Arif Mahmood,! Thank you VPL Emergency Planning & Security Services for embodying the entire essence of Learning and Creativity all while bringing everyone joy with the best earthquake video ever produced."

December 2018

October 2019

July 2018